Welcome! At Hedwik, we specialize in custom Ghost CMS theme design and development, and we prioritize both your privacy and satisfaction. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.

1. Information We Collect

Personal Information

When you interact with our website, purchase a theme, or contact us, we may collect personal details such as: your name, email address, billing details, and communication preferences. This information is used to process orders, provide customer support, and deliver product updates.

Technical & Usage Information

We may automatically collect non-personal technical data such as browser type, device information, IP address, geographic region, preferred language, and on-site behavior. This information helps us optimize performance and improve user experience.

Cookies

Our website uses cookies to personalize content, remember your preferences, improve performance, and analyze usage patterns. You can manage or disable cookies through your browser settings. For more information, please refer to our Cookie Policy.

2. How We Use Your Information

Providing Products & Services

Your information is used to deliver purchased themes, provide support, verify licenses, and maintain your access to digital downloads.

Customer Support

We use your contact information to respond to inquiries, troubleshoot issues, and assist with installation or customization.

Marketing & Communication

With your explicit consent, we may send you updates about new themes, discount offers, product improvements, and important announcements. You can opt out at any time.

Analytics & Improvements

We analyze anonymized data to improve theme quality, optimize site speed, enhance usability, and better understand customer needs.

3. Sharing of Information

We do not sell or share your personal information with third parties except:

  • When required by law or governmental request.
  • When necessary to process payments (e.g., through Lemon Squeezy).
  • To protect the security and integrity of our services.

Our payment processor, Lemon Squeezy, securely handles billing information and adheres to international data protection standards.

4. Data Security

Hedwik uses industry-standard security measures to protect your data, including HTTPS encryption, secure billing systems, and controlled access. However, please note that no method of internet transmission is completely risk-free.

5. Your Rights

Depending on your location, you may have the right to:

  • Request access to your personal data.
  • Update or correct inaccurate information.
  • Request deletion of your data (except where legally required to retain it).
  • Opt out of marketing communications.

6. Policy Changes

This Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements. The “Last Updated” date at the top will always indicate the most recent version.

7. Contact Us

If you have any questions, concerns, or requests related to our Privacy Policy, please contact us at:

Email: contact@hedwik.io

Thank you for trusting Hedwik!