Updated 20 Jan 2024

Frequently Asked Questions

Welcome to our FAQ section! Here, we aim to provide answers to common queries and ensure a seamless experience for our users.

The support is valid for how long?

The support period for purchased themes is 6 months, and for custom-developed themes, it is 12 months.

Additionally, the support duration for our small-scale development and bug-fix packages, named Nebula and Starlight, is 1 month for Nebula and 3 months for Starlight.

How long will your themes remain up-to-date?

We would like to emphasize that all our themes will stay current for years. This is because we are a Ghost CMS development and design agency, and we exclusively focus on this area.

How frequently do you update your themes?

We are always compatible with the latest versions of Ghost CMS. Typically, we update our themes within 1 week of the release of a new Ghost version.

What is the response time for your support?

Our response time is within 1 business day at the latest. Typically, you can expect to receive a response within hours or even minutes.

What payment methods do you accept?

We accept all payments through Lemon Squeezy.
Lemon Squeezy supports Paypal, credit cards, Google Pay, US bank accounts, and Alipay.

How many different domains can I use the themes on?

With a regular license, you can use the theme for only one website. If you intend to use the theme for multiple websites, please contact us for further assistance.

Do you offer theme customization or new theme development services?

Yes, we provide theme customization and new theme development services. For more detailed information, please visit our Development page.

How do I choose the right package for my project?

We have written the detailed content of each package for you.

If you want improvements other than design changes on your existing site, such as theme installation, self-hosted Ghost installation, or bug fixes, you can purchase the Nebula Pack.

If you also want simple theme modifications and additional features, you can purchase the Starlight Pack.

If you want a completely new theme and your design is ready, you can purchase the Cosmic Pack.

If you don't have a design and want design services along with the development of a new theme, you can purchase the Galactic Pack.

If you're still unsure, feel free to reach out via our contact form for personalized assistance.

What is the typical turnaround time for design and development projects?

If you purchase packages like Nebula or Starlight, your requests are generally completed within 1-2 days.

If you want a new theme and your design is ready, and you purchase the Cosmic package, the delivery time is between 6-10 days.

If you don't have a design and also want a design, purchasing the Galactic package will have a delivery time of 12-18 days.

Turnaround times vary based on project complexity. For an estimate tailored to your needs, submit your project details through our contact form.

Can I request modifications after the project has started?

Yes. We understand that requirements may evolve. Contact us promptly through the contact form with your modification requests, and we'll do our best to accommodate them.

Is ongoing support included after the project is completed?

Yes, all our projects include a post-launch support period.

What happens if I encounter technical difficulties with my website after it's live?

If you encounter such a problem, we will fully resolve the issue within 1 day. Contacting us is sufficient.

Can I preview the design before the development phase?

Yes, we provide design previews for your approval before moving into development. Your satisfaction is our priority.

Are there additional costs for revisions during the design process?

No, our design process includes a reasonable number of revisions to ensure the final product aligns with your expectations.

Do you have any more questions?

If you need more assistance or have specific questions about our services, please feel free to contact us through our contact form. We are here to help you realize your digital vision and address any issues you may have!

Contact Us